The rankings were announced during the award ceremony at the Amsterdam's Passenger Terminal Expo in the Netherlands on March 14.
As Bangalore International Airport Limited (BIAL) put it, the SKYTRAX Awards platform is the largest passenger satisfaction assessment among all the surveys measuring airport service excellence and quality.
The 2017 awards were based on 13.82 million airport survey questionnaires that were completed by 105 air travellers of different nationalities during the survey period. The category of "Best Regional Airport Europe" was awarded for the first time in 2011... to Hamburg Airport. Within the World's Cleanest Airports category, Asian airports accounted for 8 of the top 10 contenders interrupted only by Zurich and Doha.
The immigration service at the Kuala Lumpur International Airport (KLIA) has been adjudged the best airport immigration service in the world.
Skytrax awarded William P. Hobby Airport a 4-star rating in 2016, making it one of just three airports in the United States to earn a 4-star rating, while adding that "this is an airport with potential to build on the existing facilities to offer an experience that is truly special and closer to a 5-star quality level".
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Hong Kong won top honours in the Skytrax World Airport Awards for dining and secured top 10 finishes for its hotels (3rd and 5th), shopping (3rd), cleanliness (7th), and staff service (9th).
Singapore Changi Airport has beaten off significant competition from its rivals to retain its crown as "The World's Best Airport" in the Skytrax World Airport Awards in 2016 - for the fifth year in a row. While we expand our facilities to serve more passengers in the coming years, we will continue to work closely with all our airport partners to further enhance the Changi Experience.
Taoyuan airport, Taiwan's main worldwide gateway, beat out Incheon global Airport in South Korea and Japan's Haneda Airport for the award.
John Holland-Kaye, Heathrow Chief Executive said, "Our team is constantly striving to deliver the best airport service in the world, and I am delighted to get such a strong endorsement from the people whose opinion matters most - our passengers".
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